“I installed Windows 7 for the best computing experience, but now even my DVD drive isn’t working”. Many of you must have ended up saying this. And if you’re one amongst those unfortunate folks, don’t worry. The Windows 7 support team is here to tackle your problem. Continue reading to understand the probable reasons for a defunct DVD drive and the methods to resolve them.

Outdated Firmware

If you find that an outdated firmware is the problem in your case, the Windows 7 support team suggests that you contact the manufacturer of your DVD drive. They will let you know about applicable firmware updates.

There’s also another option that the Windows 7 support team puts forward to resolve outdated firmware issues. You may locate the updates in the manufacturer’s website, from where you can easily download and install them to fix your problem. The Windows 7 support team also warns that you should go for updates that are authentic and trustworthy. Else you could be landing up in much worse issues.

In case you don’t find a firmware update? 

Unfortunately, if you are unable to find the required firmware updates, the Windows 7 support team suggests another option. Disable the Adaptive Link Power Management (ALPM) feature of your system. Before that, let the Windows 7 support team let you know what the ALPM is. It’s a power saving feature that puts a hardware device into sleep after 100 non-working minutes. The Windows 7 support team recommends you to locate the commands to disable ALPM from the Microsoft Support websites. After disabling it, you can configure the drive to run in any one of the power plans of you system. However as the Windows 7 support team says, you won’t be able to reap the benefits of ALPM after having disabled it.

You’re sure to have your DVD drive working after performing the above steps as said by the Windows 7 support team. And if the issue pertains, don’t worry, the Windows helpdesk is just a click away.